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~isPartOf:"Europäische Hochschulschriften / 5"
~type_genre:"Amtsdruckschrift"
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Die Erfolgskontrolle von Beschwerdemanagement-Systemen : theoretische und empirische Erkenntnisse zum unternehmerischen Nutzen von Beschwerdeabteilungen
Hoffmann, Achim
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1991
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