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~isPartOf:"The service industries journal"
~subject:"E-commerce"
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E-commerce
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
105
Service quality
105
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
89
Kundenzufriedenheit
89
Brand management
43
Markenführung
43
Customer service
33
Kundenservice
33
Dienstleistungssektor
32
Service industry
32
Lieferantenmanagement
27
Supplier relationship management
27
Taiwan
27
Brand image
25
Markenimage
25
Marketing management
24
Marketingmanagement
24
Customer integration
23
Kundenintegration
23
Großbritannien
22
Internet marketing
22
Online-Marketing
22
United Kingdom
22
Beschwerdemanagement
19
Betriebliche Wertschöpfung
19
Complaint management
19
Confidence
19
Customer value
19
Kundenwert
19
Value creation
19
Vertrauen
19
Bank
18
Electronic Commerce
18
Emotion
18
Holiday behaviour
17
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3
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Article
18
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Article in journal
18
Aufsatz in Zeitschrift
18
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English
18
Author
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Barrera, Ramón Barrera
1
Barrutia, José M.
1
Berenguer Contrí, Gloria
1
Bowie, David
1
Carrión, Gabriel Cepeda
1
Chang, Hsin Hsin
1
Charterina, Jon
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Daniele, Roberto
1
Eng, Teck Yong
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Gilsanz, Ainhize
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Huang, Chaoying
1
Huang, Leo
1
Izquierdo-Yusta, Alicia
1
Janda, Swinder
1
Kim, Jung-Hwan
1
Kim, Minjeong
1
Laffey, Des
1
Li, Xiaodong
1
Liang, Chiung-ju
1
Lin, Hsin-hui
1
Liu, Chu-chi
1
Luo, Margaret Meiling
1
Mariussen, Anastasia
1
Moliner-Velázquez, Beatriz
1
Pilar Martínez-Ruiz, María
1
Pérez Perez, Isabel
1
Ren, Ai
1
Ruiz Mafe, Carla
1
Sanz Blas, Silvia
1
Tuan Nguyen
1
Wang, I. Chen
1
Wang, Kai-yu
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
105
Journal of business research : JBR
82
Industrial marketing management : the international journal for industrial and high-tech firms
77
International journal of electronic marketing and retailing : IJEMR
50
Electronic commerce research
49
International journal of electronic customer relationship management : IJECRM
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Information systems research : ISR
41
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
38
International journal of internet marketing and advertising : IJIMA
37
Management science : journal of the Institute for Operations Research and the Management Sciences
37
European journal of operational research : EJOR
36
Journal of internet commerce
36
Journal of management information systems : JMIS
36
The journal of business & industrial marketing
36
International journal of e-business research : an official publication of the Information Resources Management Association
33
Electronic markets : the international journal on networked business
32
International journal of business information systems : IJBIS
32
International journal of production economics
32
International journal of electronic commerce : IJEC
30
Journal of electronic commerce research : JECR
30
Journal of retailing
30
SpringerLink / Bücher
30
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Information systems and e-business management : ISeB
25
International journal of electronic business
25
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
25
Transportation research / E : an international journal
25
Gabler Edition Wissenschaft
22
International journal of production research
22
International journal of hospitality management
21
Technological forecasting & social change : an international journal
21
International journal of retail & distribution management
20
International journal of technology marketing : IJTMkt
19
Journal of organizational computing and electronic commerce
19
Electronic commerce research and applications
18
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
18
International journal of networking and virtual organisations : IJNVO
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
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ECONIS (ZBW)
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
4
What differentiates Internet shoppers from Internet surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
Saved in:
5
An examination of the effects of virtual experiential
marketing
on online customer intentions and loyalty
Luo, Margaret Meiling
;
Chen, Ja-shen
;
Ching, Russel K. H.
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
Saved in:
6
Unintended consequences in the evolution of affiliate
marketing
networks : a complexity approach
Mariussen, Anastasia
;
Daniele, Roberto
;
Bowie, David
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1707-1722
Persistent link: https://www.econbiz.de/10008661573
Saved in:
7
Does online relationship
marketing
enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
8
Characteristics and roles of streamers in e-commerce live streaming
Zhang, Shengliang
;
Huang, Chaoying
;
Li, Xiaodong
;
Ren, Ai
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1001-1029
Persistent link: https://www.econbiz.de/10013362166
Saved in:
9
Comparison websites : evidence from the service sector
Laffey, Des
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1939-1954
Persistent link: https://www.econbiz.de/10008759995
Saved in:
10
The relationship between network structure and international channel performance : a moderating effect of e-business activity
Chang, Hsin Hsin
;
Wang, I. Chen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 255-274
Persistent link: https://www.econbiz.de/10003733156
Saved in:
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