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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Performance measurement
67
Performance-Messung
67
Quality management
55
Qualitätsmanagement
55
Measurement
35
Messung
35
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
25
Kundenzufriedenheit
25
Firm performance
12
Unternehmenserfolg
12
Balanced Scorecard
9
Balanced scorecard
9
Hospital
9
Krankenhaus
9
Performance management
9
Performance-Management
9
Business process management
8
Product quality
8
Produktqualität
8
Prozessmanagement
8
Taiwan
8
KMU
7
SME
7
performance measurement
7
Structural equation model
6
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6
Beziehungsmarketing
5
Consumer behaviour
5
Einführung
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Implementation
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Industrie
5
Kano model
5
Konsumentenverhalten
5
Manufacturing industries
5
Relationship marketing
5
customer satisfaction
5
service quality
5
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Undetermined
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98
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101
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101
Case study
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Conference paper
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English
101
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Dahlgaard, Jens Jörn
6
Chopra, Parvesh K.
3
Dahlgaard-Park, Su Mi
3
Garengo, Patrizia
3
Kanji, Gopal K.
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Biazzo, Stefano
2
Chen, Kuen-Suan
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Elg, Mattias
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He, Zhen
2
Idris, Fazli
2
Kollberg, Beata
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Kweh, Qian Long
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Lu, Dawei
2
Mergen, A. Erhan
2
Peljhan, Darja
2
Thawesaengskulthai, Natcha
2
Tomaževič, Nina
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullah, Mokhtar
1
Abebe, Birhanu Beshah
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Albayrak, Tahir
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Ali, Khairul Anuar Mohd
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Alolayyan, Main Naser Fady
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Altuntas, Serkan
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Aramyan, Lusine H.
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Bagur-Femenías, Llorenç
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Baser, Onur
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Behmer, Falk
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Belvedere, Valeria
1
Bento, Graziela dos Santos
1
Berhe, Ephrem
1
Betts, Alan
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Borgianni, Yuri
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
NBER working paper series
419
Working paper / National Bureau of Economic Research, Inc.
419
NBER Working Paper
362
Discussion paper series / IZA
292
SpringerLink / Bücher
224
IZA Discussion Papers
211
International journal of production research
203
Journal of business research : JBR
191
Economics letters
161
IZA Discussion Paper
155
The international journal of productivity and performance management : IJPPM
155
European journal of operational research : EJOR
151
Policy research working paper : WPS
147
OECD Environment Statistics
141
International journal of production economics
140
Insurance / Mathematics & economics
130
World Bank E-Library Archive
125
MPRA Paper
120
Working paper
120
The review of income and wealth : journal of the International Association for Research in Income and Wealth
118
Public performance & management review
117
International journal of productivity and quality management : IJPQM
112
Applied economics
110
Benchmarking : an international journal ; BIJ
107
Journal of econometrics
107
Journal of economic inequality
107
Social Indicators Research
105
Discussion paper / Centre for Economic Policy Research
104
IMF Working Papers
104
CESifo working papers
98
Discussion paper / Tinbergen Institute
98
Discussion paper
97
International Journal of Business Performance Management
97
Applied economics letters
96
World Bank Policy Research Working Paper
96
Journal of banking & finance
95
Working paper series
91
Omega : the international journal of management science
90
Working paper / Oxford Poverty & Human Development Initiative
87
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ECONIS (ZBW)
101
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1
Development and validation of a
measurement
instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
2
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
3
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng
;
Kweh, Qian Long
;
Ting, Irene Wei Kiong
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
Saved in:
6
Towards excellence in public administration : organisation theory-based performance management model
Tomaževič, Nina
;
Tekavčič, Metka
;
Peljhan, Darja
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 578-599
Persistent link: https://www.econbiz.de/10011723733
Saved in:
7
A new perspective to productivity
measurement
Berhe, Ephrem
;
Abebe, Birhanu Beshah
;
Azene, Daniel Kitaw
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011730266
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
Using work stress
measurement
to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo
;
Marković, Dejan
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
Saved in:
10
Key performance indicators
measurement
in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
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