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~person:"Smith, Alan D."
~subject:"E-commerce"
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E-commerce
Beziehungsmarketing
33
Relationship marketing
33
USA
20
United States
20
Lieferkette
12
Supply chain
12
Consumer behaviour
11
Konsumentenverhalten
11
Lieferantenmanagement
10
Supplier relationship management
10
Electronic Commerce
9
CRM
6
Quality management
6
Qualitätsmanagement
6
Pittsburgh (Pa.)
5
Einzelhandel
4
Retail trade
4
customer relationship management
4
Automotive industry
3
Dienstleistungsmarketing
3
Dienstleistungsqualität
3
E-procurement
3
ERP system
3
ERP-System
3
Elektronische Beschaffung
3
Empirical method
3
Empirische Methode
3
Kfz-Industrie
3
Online retailing
3
Online-Handel
3
Service quality
3
Services marketing
3
Sport event
3
Sportveranstaltung
3
Bargeldloser Zahlungsverkehr
2
Beschaffung
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Customer satisfaction
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Dienstleistungssektor
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Smith, Alan D.
Wirtz, Bernd W.
22
Fritz, Wolfgang
19
Kollmann, Tobias
18
Piller, Frank T.
14
Bauer, Hans H.
12
Chaffey, Dave
12
Skiera, Bernd
12
Fassott, Georg
11
Ghose, Anindya
11
Morasch, Karl
11
Alt, Rainer
10
Bandulet, Martin
10
Dwivedi, Yogesh Kumar
10
Krishnamurthy, Sandeep
10
Law, Chun Hung Roberts
10
Pavlou, Paul A.
10
Bliemel, Friedhelm
9
Schumann, Jan Hendrik
9
Becker, Jörg
8
Guo, Xiaolong
8
Heinemann, Gerrit
8
Jin, Ginger Zhe
8
Kumar, Anuj
8
Swoboda, Bernhard
8
Thaichon, Park
8
Verhoef, Peter C.
8
Wiedmann, Klaus-Peter
8
Benbasat, Izak
7
Bertschek, Irene
7
Bijmolt, Tammo H. A.
7
Cebollada, Javier
7
Cheng, T. C. E.
7
Clement, Michel
7
Fryges, Helmut
7
Garicano, Luis
7
Goldfarb, Avi
7
Kannan, P. K.
7
Kaplan, Steven N.
7
Kumar, Subodha
7
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International journal of business information systems : IJBIS
3
International journal of business innovation and research
1
International journal of electronic finance : IJEF
1
International journal of logistics systems and management
1
International journal of management & enterprise development : IJMED
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
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ECONIS (ZBW)
9
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1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
3
Retail managers' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
3
,
pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
Saved in:
4
Customer loyalty card programmes and its interaction with support technology in the retail industry
Smith, Alan D.
- In:
International journal of management & enterprise …
5
(
2008
)
2
,
pp. 157-195
Persistent link: https://www.econbiz.de/10003641874
Saved in:
5
Online payment service providers and customer relationship management
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
2
(
2008
)
3
,
pp. 257-283
Persistent link: https://www.econbiz.de/10003782088
Saved in:
6
E-commerce quality and adoptive elements of e-ticketing for entertainment and sporting events
Smith, Amber A.
;
Synowka, David P.
;
Smith, Alan D.
- In:
International journal of business information systems : …
15
(
2014
)
4
,
pp. 450-487
Persistent link: https://www.econbiz.de/10010394447
Saved in:
7
E-movie industry and its roles on traditional movie entertainment modes
Smith, Alan D.
- In:
International journal of business innovation and research
2
(
2008
)
3
,
pp. 223-240
Persistent link: https://www.econbiz.de/10003733249
Saved in:
8
Gauging web portals' impact on supply chain management concepts
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of logistics systems and management
4
(
2008
)
2
,
pp. 184-206
Persistent link: https://www.econbiz.de/10003644102
Saved in:
9
Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
Smith, Alan D.
- In:
International journal of services and standards
4
(
2008
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10003741733
Saved in:
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