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Arbeitsverhalten
Consumer behaviour
25
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misbehavior
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Misbehavior
13
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12
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teams
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Allen, Alexis M.
1
Ariza-Montes, Antonio
1
Arjona-Fuentes, Juan M.
1
Bacile, Todd J.
1
Boegershausen, Johannes
1
Brooks, Gordon
1
Han, Heesup
1
Henkel, Alexander P.
1
Law, Chun Hung Roberts
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Le Phuong Thi Ngo
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Lemmink, Jos
1
Nguyen Duy Van
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Nguyen Phong Nguyen
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Paulsen, Roland
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Radic, Aleksandar
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Rafaeli, Anat
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Sueur, Isabelle
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Taksa, Lucy
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Tan Vo Thanh
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Thinh-Van Vu
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Advances in industrial and labor relations
2
International journal of hospitality management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research : JSR
1
Organization : the critical journal of organization, theory and society
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ECONIS (ZBW)
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1
Handling counterproductive behavior caused by customer
misbehavior
during a pandemic : integrating personal and organizational perspectives
Tan Vo Thanh
;
Nguyen Phong Nguyen
;
Le Phuong Thi Ngo
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014227659
Saved in:
2
Workplace bullying and presenteeism in the cruise industry : evaluating the effect of social support
Ariza-Montes, Antonio
;
Arjona-Fuentes, Juan M.
;
Radic, …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495075
Saved in:
3
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
4
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
5
Non-work at work : resistance or what?
Paulsen, Roland
- In:
Organization : the critical journal of organization, …
22
(
2015
)
3
,
pp. 351-367
Persistent link: https://www.econbiz.de/10011305989
Saved in:
6
Misbehavior
, its dimensions, and relationship to commitment in organizations
Brooks, Gordon
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 237-257
Persistent link: https://www.econbiz.de/10009746035
Saved in:
7
Naming, condoning, and shaming : interpreting employee assessments of behavior in the workplace
Taksa, Lucy
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 57-83
Persistent link: https://www.econbiz.de/10009746051
Saved in:
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