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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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misbehavior
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Beziehungsmarketing
12
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12
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11
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Journal of retailing and consumer services
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1
Addressing customer
misbehavior
contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect
misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
4
Negative tourist-to-tourist interactions, value destruction, satisfaction, and post consumption behavioral intention
Adam, Issahaku
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012588591
Saved in:
5
Understanding the influence of airport servicescape on traveler dissatisfaction and
misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
6
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
7
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
8
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer
misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
9
Contagious effects of customer
misbehavior
in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
10
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
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