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~subject:"Relationship marketing"
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Search: subject:"Misbehavior"
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Relationship marketing
Consumer behaviour
25
Konsumentenverhalten
25
misbehavior
19
Misbehavior
13
Beziehungsmarketing
12
Customer misbehavior
11
Customer satisfaction
10
Experiment
10
Kundenzufriedenheit
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asymmetric information
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teams
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wall of silence
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Abosag, Ibrahim
1
Ahmad, Alaeddin Mohammad Khalaf
1
Al Dweeri, Rami
1
Al Shurideh, Muhammad
1
Allen, Alexis M.
1
Ang, Lawrence
1
Bacile, Todd J.
1
Benoit, Sabine
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1
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1
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1
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1
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1
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1
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1
Hammami, Samiha Mjahed
1
Harris, Lloyd C.
1
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1
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1
Koslow, Scott
1
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Lu, Lu
1
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1
Srivastava, Himanshu Shekhar
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1
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1
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1
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Advances in industrial and labor relations
1
Business ethics, the environment & responsibility
1
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The journal of services marketing
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ECONIS (ZBW)
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1
Stopping the spread : how blame attributions drive customer-to-customer
misbehavior
contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
2
Ethical judgments in the sharing economy : when consumers misbehave, providers complain
Culiberg, Barbara
;
Čater, Barbara
;
Abosag, Ibrahim
; …
- In:
Business ethics, the environment & responsibility
32
(
2023
)
2
,
pp. 517-531
Persistent link: https://www.econbiz.de/10014315112
Saved in:
3
Addressing customer
misbehavior
contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
4
Why does service inclusion matter? : the effect of service exclusion on customer indirect
misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
5
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
6
The moderating role of perceived company effort in mitigating customer misconduct within Online Brand Communities (OBC)
Sweiss, Nadia
;
Obeidat, Zaid Mohammad Ibrahim
;
Al …
- In:
Journal of marketing communications
28
(
2022
)
6
,
pp. 657-680
Persistent link: https://www.econbiz.de/10013371061
Saved in:
7
Consumer responses to conflict-management strategies on non-profit social media fan pages
Dineva, Denitsa
;
Breitsohl, Jan
;
Garrod, Brian
; …
- In:
Journal of interactive marketing : a quarterly …
52
(
2020
),
pp. 118-136
Persistent link: https://www.econbiz.de/10012432766
Saved in:
8
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
9
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
10
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
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