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Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
105
Service quality
105
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
89
Kundenzufriedenheit
89
Brand management
43
Markenführung
43
Customer service
33
Kundenservice
33
Dienstleistungssektor
32
Service industry
32
Lieferantenmanagement
27
Supplier relationship management
27
Taiwan
27
Brand image
25
Markenimage
25
Marketing management
24
Marketingmanagement
24
Customer integration
23
Kundenintegration
23
Großbritannien
22
Internet marketing
22
Online-Marketing
22
United Kingdom
22
Beschwerdemanagement
19
Betriebliche Wertschöpfung
19
Complaint management
19
Confidence
19
Customer value
19
Kundenwert
19
Value creation
19
Vertrauen
19
Bank
18
E-commerce
18
Electronic Commerce
18
Emotion
18
Holiday behaviour
17
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4
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360
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Article in journal
362
Aufsatz in Zeitschrift
362
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3
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3
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English
362
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Taheri, Babak
4
Altinay, Levent
3
Curran, Ross
3
Foxall, Gordon R.
3
Gannon, Martin Joseph
3
Ha, Hong Youl
3
Kim, Wansoo
3
Nätti, Satu
3
Ok, Chihyung
3
Park, Jungkun
3
Sánchez-García, Javier
3
Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
3
Yi, Youjae
3
Amin, Muslim
2
Back, Ki-Joon
2
Baxter, Ian W. F.
2
Canter, Deborah D.
2
Chao, Pei
2
Chen, Ja-shen
2
Collinson, Elaine
2
De Chernatony, Leslie
2
Eid, Riyad
2
Gil Saura, Irene
2
Gong, Taeshik
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Horbel, Chris
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Hsu, Maxwell K.
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Lee, Seonjeong
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2
Ma, Jianfeng
2
Malhotra, Neeru
2
Moliner-Tena, Miguel A.
2
Nicholson, Michael
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,342
SpringerLink / Bücher
1,672
Industrial marketing management : the international journal for industrial and high-tech firms
1,592
Journal of retailing and consumer services
1,281
International journal of production economics
691
The journal of brand management : an international journal
627
International journal of hospitality management
611
The journal of business & industrial marketing
607
Tourism management : research, policies, practice
586
Journal of the Academy of Marketing Science
567
European journal of operational research : EJOR
539
European journal of marketing : EJM
533
Journal of marketing management : MM
526
International journal of production research
525
Springer eBook Collection
516
Journal of marketing
514
Journal of travel and tourism marketing
496
Management science : journal of the Institute for Operations Research and the Management Sciences
491
Journal of strategic marketing
479
Europäische Hochschulschriften / 5
478
Journal of marketing research : JMR
451
The journal of product & brand management
444
Psychology & marketing
438
Gabler Edition Wissenschaft
434
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
425
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
385
Journal of marketing communications
372
Marketing intelligence & planning
369
The journal of services marketing
367
Asia Pacific journal of marketing and logistics
357
Journal of advertising research
344
Journal of retailing
324
Springer eBook Collection / Business and Economics
314
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
312
Marketing letters : a journal of research in marketing
309
International journal of contemporary hospitality management
304
Journal of hospitality marketing & management
283
Cogent business & management
274
Management Science
274
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ECONIS (ZBW)
362
USB Cologne (EcoSocSci)
1
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1
Towards a typology of negative engagement behavior in social media
Lievonen, Matias
;
Bowden, Jana
;
Luoma-aho, Vilma
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 238-259
Persistent link: https://www.econbiz.de/10014321576
Saved in:
2
Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi
;
Ashok, Mona
;
Tan, Yin Leng
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
Saved in:
3
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
4
Customer engagement and purchase intention in live-streaming digital
marketing
platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
5
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
6
Stakeholder engagement via social media : an analysis of third-party logistics companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
Saved in:
7
The role of conflicting online reviews in consumers' attitude ambivalence
Siddiqi, Umar Iqbal
;
Sun, Jin
;
Akhtar, Nadeem
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 1003-1030
Persistent link: https://www.econbiz.de/10012292985
Saved in:
8
Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
Saved in:
9
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
10
Transforming tourists' intentions through destination engagement : insights from transformative learning theory
Kumar, Navin
;
Panda, Rajeev Kumar
;
Adhikari, Kishalay
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 688-715
Persistent link: https://www.econbiz.de/10013362139
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