This paper is the outcome of a research engagement studying questions of technology utilization and production management with managers at EQT Corp., an integrated natural gas production and distribution company. The question of how to best leverage the use of technology is fundamental to almost...

It is well known that scheduling jobs according to the Shortest-Remaining-Processing-Time (SRPT) policy is optimal for minimizing mean response time in a single-server system with online arrivals. Unfortunately, SRPT scheduling requires users to reveal their job size (service requirement), which...

Many retailers find it useful to partition customers into multiple classes based on certain characteristics. We consider the case in which customers are primarily distinguished by whether they are willing to wait for backordered demand. A firm that faces demand from customers that are...

Since natural gas reserves in North America and Europe are declining, energy companies there can no longer create value by just drilling more wells; they must create value by better managing their current production assets, and by better leveraging technology. In this paper, we analyze the real...