Alford, Andrew R.; Clark, Richard A.; Griffith, Garry R. - In: AFBM Journal 05 (2008) 1/2
A critical component of the Continuous Improvement and Innovation (CI&I) process described in Paper 4 above is Performance Assessment - analysing and interpreting the results achieved, and not achieved, in relation to the focus and target outcomes. This is made easier if specific Key Performance...