Cognitive and affective organizational identification of frontline employees : an investigation in a customer complaint context
Year of publication: |
10.08.2017
|
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Authors: | Kubik, Fabian |
Institutions: | Westfälische Wilhelms-Universität Münster (degree granting) |
Publisher: |
Münster |
Subject: | Beschwerdemanagement | Complaint management | Arbeitsverhalten | Work behaviour | Arbeitspsychologie | Organizational psychology | Persönlichkeitspsychologie | Personality psychology | Selbstevaluation | Self-assessment | Angestellter | Kontext | Kunde | Identifikation | Unternehmen | Kognition | Affekt |
Extent: | 1 Online-Ressource (XV, 279 Seiten, Seite XVI-XVII) Illustrationen |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Hochschulschrift ; Thesis |
Language: | English |
Thesis: | Dissertation, Universität Münster, 2017 |
Notes: | Erscheint auch als Druckausgabe |
Source: | ECONIS - Online Catalogue of the ZBW |
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