Information provision measures for voice agent product recommendations : the effect of process explanations and process visualizations on fairness perceptions
Year of publication: |
2023
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Authors: | Weith, Helena ; Matt, Christian |
Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 33.2023, 1, Art.-No. 57, p. 1-20
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Subject: | Voice agents | Product recommendations | Fairness perceptions | Process explanations | Process visualizations | Behavioral responses | Wahrnehmung | Perception | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Personalisierung | Personalization | Prozessmanagement | Business process management | Visualisierung | Visualization |
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