Managing price and service rate in customer-intensive services under social interactions
Year of publication: |
2019
|
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Authors: | Li, Chengzhang ; Jiang, Minghui ; Yuan, Xuchuan |
Published in: |
Journal of business economics and management. - Vilnius : VTGU Publ. House "Technika", ISSN 2029-4433, ZDB-ID 2400520-4. - Vol. 20.2019, 5, p. 878-896
|
Subject: | Customer-intensive service | M/M/1 queue | Heterogeneous customers | Price | Service rate | Social interactions | Preismanagement | Pricing strategy | Soziale Beziehungen | Social relations | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory | Dienstleistungssektor | Service industry |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3846/jbem.2019.10452 [DOI] |
Classification: | C01 - Econometrics ; L11 - Production, Pricing, and Market Structure Size; Size Distribution of Firms ; L12 - Monopoly; Monopolization Strategies ; M11 - Production Management |
Source: | ECONIS - Online Catalogue of the ZBW |
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