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~person:"Gong, Xiushuang"
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Anthropomorphism
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Gong, Xiushuang
Roider, Andreas
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Cohn, Alain
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Maréchal, Michel André
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Muehlheusser, Gerd
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Mühlheusser, Gerd
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Journal of retailing and consumer services
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ECONIS (ZBW)
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You are being watched! : using anthropomorphism to curb customer
misbehavior
in access-based consumption
Gong, Xiushuang
;
Zhang, Honghong
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014240290
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect
misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
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