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~subject:"Customer misbehavior"
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Customer misbehavior
Consumer behaviour
25
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25
misbehavior
19
Misbehavior
13
Beziehungsmarketing
12
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12
Customer satisfaction
10
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asymmetric information
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teams
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wall of silence
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11
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Jayasimha, K. R.
2
Sivakumar, K.
2
Srivastava, Himanshu Shekhar
2
Allen, Alexis M.
1
Bacile, Todd J.
1
Benkenstein, Martin
1
Borgh, Michel van der
1
Breitsohl, Jan
1
Cai, Ruiying
1
Chaouali, Walid
1
David, Natalie
1
Dennis, C
1
Dineva, Denitsa
1
El-Manstrly, Dahlia
1
Garrod, Brian
1
Gong, Xiushuang
1
Gursoy, Dogan
1
Hammami, Samiha Mjahed
1
Harris, Lloyd C.
1
King, T
1
Le Phuong Thi Ngo
1
Lu, Lu
1
McHendry, J
1
Megicks, Philip
1
Nguyen Duy Van
1
Nguyen Phong Nguyen
1
Roßmannek, Oliver
1
Rummelhagen, Katja
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Schramm-Klein, Hanna
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Sivaraman, Manoharan
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Sueur, Isabelle
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Tan Vo Thanh
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Thinh-Van Vu
1
Veríssimo, José Manuel Cristóvão
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1
Woodside, Arch G.
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Xu, Pei
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of retailing and consumer services
2
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of business research : JBR
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Journal of consumer marketing
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1
Reverse contagion : role of empathy, narrative appeal, and intensity of previous
misbehavior
Jayasimha, K. R.
;
Srivastava, Himanshu Shekhar
; …
- In:
Journal of consumer marketing
41
(
2024
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10014471211
Saved in:
2
Addressing customer
misbehavior
contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
3
Customer
misbehavior
and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
4
You are being watched! : using anthropomorphism to curb customer
misbehavior
in access-based consumption
Gong, Xiushuang
;
Zhang, Honghong
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014240290
Saved in:
5
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
6
Handling counterproductive behavior caused by customer
misbehavior
during a pandemic : integrating personal and organizational perspectives
Tan Vo Thanh
;
Nguyen Phong Nguyen
;
Le Phuong Thi Ngo
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014227659
Saved in:
7
Consumer responses to conflict-management strategies on non-profit social media fan pages
Dineva, Denitsa
;
Breitsohl, Jan
;
Garrod, Brian
; …
- In:
Journal of interactive marketing : a quarterly …
52
(
2020
),
pp. 118-136
Persistent link: https://www.econbiz.de/10012432766
Saved in:
8
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
9
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
10
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer
misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
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